How do I find what I want ?  All our products are grouped in broad categories which are listed on the menu on the left. Choosing one of these - such as "Thread" - will usually show a number of sub-categories - in the case of Thread, Finca, Valdani, etc. Choose the group you want and see a summary of all its products - if, for instance, you chose "Finca" you will see a list of all the Finca threads we offer. Click "View Detail" for anything you are interested in and all its details will display.At this point, you can, if you wish, click on the displayed images to see an enlarged version; this is particularly useful for shade card images. If you wish to purchase an item, select from any options that are displayed and click "Add to Basket". Your shopping basket with this item, along with any other items you have selected, will then display and it is here that you can change the quantity for this and other items. You always have the chance to amend and cancel items at any time before confirming the order.

The site search facility is always available to assist you to find what you you want. You can search globally across all products using the option to be found in the left margin of all pages or within any category by using the option to be found at the top of the respective category window. Enter any word or part word that you believe is in the name or description of the item you seek. We have added other hidded key words  which we anticipate that you might use and these may be searched for too. Books can be searched by ISBN (try part of this as formats differ) or author by entering an element of either. You can find whats new this year by search for the year (e.g. 2006 ) as we have added that as a keyword for new items added in 2006 and will do so in future years.

Why don't I see the cost of delivery ? We want to make sure that our delivery charges are kept to a minimum and its often impossible to do that automatically when several items are involved and Post Office charges are based on bulk as well as weight. So, all our prices are plus delivery and we don't quote on the order but calculate the cost when we have put it together. That way, you only pay what it costs plus a standard packing charge - usually 85p in the UK. There is a minimum UK delivery charge of £1.35. We try to notify all customers of the actual amount when we are ready to dispatch and we will always do so if there is anything unusual to consider - such as insurance. Charges are not made to your card until we are about to dispatch your order.

How much is it dollars (euros, whatever ... ) ? All our prices and charges are in Pounds Sterling. We do not quote prices in other currencies - although you can find out roughly what it will be in your currency by using an online currency conversion guide - such as the XE.com Personal Currency Assistant. However, when you pay with a Credit Card or PayPal, the sterling amount you accept is converted automatically to the currency used by your card provider at the then current rate and will appear on your card statement in your currency - its very convenient and by far the easiest way of international settlement. If you have not purchased internationally before, you will soon discover that doing so from Roseground is very easy and straightforward (and freight charges are competitive and probably much less than you may expect) and you have the chance to see whats new in the wider lace world.

How will I know how and what to pay by PayPal or cheque ?  Because we need to calculate the delivery charge and finalise the details of your order, please do not try to settle by these methods until we have notified you of the overall amount. That means, in particular, that for PayPal settlements, we will request payment from you and you need do nothing until you get that request.