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- PAYMENT - is normally required with your order, either by cheque, Visa, Mastercard, AMEX, Delta, Solo, UK issued Maestro or through PayPal. All transactions and settlements are made in Pounds Sterling; if you are buying from abroad, payments made by credit card are translated automatically to your currency by your card supplier at the then current rate. A minimum order value of £5 applies.
- CREDIT/DEBIT CARDS - details can be transmitted to us using our secure server; we do not charge your card until the respective items are ready to ship.
- PAYPAL - This method of settlement is becoming increasingly popular amongst users of the Internet and allows for settlement by credit card without the need to pass card details to us. If you indicate that you wish to use this method of settlement, we will request the payment from you via PayPal at the time we are ready to ship. Please do not attempt to make payment before you receive this request. As the cost of collection using this method is relatively expensive for us, we request that you avoid it for small amounts wherever possible. Orders of less than £10.00 using Paypal will be subject to a 50p surcharge.
- CHEQUES - We can accept only Sterling cheques which are drawn on a bank in the UK, Isle of Man or Channel Islands. They should be made payable to 'Roseground'.
- PRICES - Roseground prices are usually those quoted in its on-line shop and in its current printed catalogue but reserves the right to make changes as necessary without notice. We will normally notify you before shipment if this applies to items on your order.
- VAT - the prices shown are inclusive of VAT where applicable. Customers resident outside of the European Union will be given a credit for this tax (14.8% of the tax inclusive price) from prices where this is included. This credit will be calculated and given when payment is claimed. The main exception is books which are tax-free in the UK and are not therefore subject to this tax discount.
- SHIPMENT - subject to availability of stock, we usually ship on the day of receipt of order or during the next working day. Where there is a delay for any reason we will normally advise you of the reason and expected date of shipment. Bobbins, particularly those with inscriptions or special lettering, are often made/painted to order; please allow up to 3 weeks for their delivery (although we can often improve on this).
- PACKING & DELIVERY - all prices are exclusive of postage and packing. Delivery costs are calculated by Roseground for each individual order based on weight, bulk and destination, etc rather than being pre-calculated; this ensures that the costs to you are kept to the minimum as the aim is to only cover our costs. Our guide line within the UK are 85p plus postage with a minimum of £1.35. We normally ship by First Class mail within the UK (ParcelForce for larger items) and by air-mail to overseas addresses. We will normally advise you of the total value of the order including packing and delivery, when we are ready to ship.
- INSURANCE - we obtain Proof of Postage for all items mailed. This typically covers for loss in transit for up to £30. We recommend that all higher value shipments are insured and we will advise you accordingly in these circumstances.
- NON RECEIPT - it is your responsibily to advise us if the goods have not been received after one week has elapsed beyond the expected arrival date (bearing in mind your location and the method used for sending) so that the necessary enquiries and possible claims can be made with the carrier. We cannot consider claims after an excessive period has elapsed.
- RETURNS - please contact us if for any reason it is necessary to return items to us. We do not normally accept returns of patterns or books.
- TITLE - shall only pass to the buyer when the Roseground has received full payment for all the amounts then owed by the buyer to Roseground.
- PRIVACY POLICY - Roseground does not disclose customer information to third parties. Cookies are used in our on-line shop. We may ourselves use information gathered from you (other than financial details) to keep you informed about items which may be of interest to you.
- COPYRIGHT - the design and content of this web site, including all images, are the property of Roseground. Use of the content, including images, for other than the personal use of our customers is not permitted.
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